Compassionate Communication - Open Course
Expertly manage conflict with both clients and individuals within your own team



This course is available to book now using the link below:
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Compassionate Communication for Veterinary Workplaces - “skillfully managing conflict”
Develop Nonviolent Communication skills to manage conflict and build empathy for use in your workplace, for individuals and teams.
This programme will support delegates to expertly manage conflict with both clients and individuals within their own team.
Carefully created for veterinary teams by trainers who have received Nonviolent Communication (NVC) training, this course will help delegates:
- Understand clients and their colleagues better
- Enhance their communication through skillful listening and receiving
- Engage with empathy during challenging situations.
The principles and practices of Nonviolent Communication offer a paradigm shift in how we communicate – rather than relying on automatic reactions, you will learn ways to create choice during difficult interactions, allowing a return to calm compassion for ourselves, and clarity on how to proceed.
Delivery is modular, consisting of 4 x 90-minute online sessions, together with handouts and reflective practices to complete between sessions.
- 4 modules (first recorded, the remainder live online)
- 6 hours of formal CPD, and further reflective exercises
- Based on the principles of Nonviolent Communication (NVC)
- Expertly and sensitively led by Jess Woolrich RVN, VetLed Training Coordinator
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Course Testimonials
Meet the trainers...
Jessica Woolrich
Dan Tipney
Dr. Alice Lawrence
FAQs
The next course begins in February 2026. The pre-recorded content for module 1 will be available from 1st February. The live session dates (module 2 onwards) are as follows (all at 7pm GMT): 23rd Feb, 9th March, 23rd March
It's ideal to attend all of the live sessions. However, we wouldn't recommend missing more than one session, as this will impact the benefit you gain from the course.
This course is delivered entirely online.
Yes. You can join the waiting list for the next Compassionate Communication open course by visiting https://forms.gle/xHByaPn4wbRQo6rn8 or emailing hannah@vetled.co.uk
This course contributes 6 hours of formal CPD, but additional exercises will contribute to your self-directed study.
