What does it mean to be 'appropriately assertive'? And why is it so hard?

Have you ever had to tell a more senior or more experienced colleague that you think they might have made a mistake? What about telling your boss that you don't feel comfortable using an outdated surgical technique or a less appropriate suture material? Or have you ever returned from a CPD course inspired and passionate about changing the way things are done at your practice, only to find that no one from your team is listening or shares your enthusiasm for doing the 'right' thing?

What do these example conversations have in common?

Well, they can all feel scary, awkward, frustrating, or even pointless, and they can leave us feeling unheard, dismissed, upset, angry, or misunderstood. But improving your communication skills so that you feel confident being appropriately assertive (think firm but polite) can help you communicate clearly and efficiently, helping you get your point across calmly and effectively.

‍How do you feel about speaking up or raising concerns at work?

Nervous or apprehensive?

Heart racing?

Breathing quicker?

Palms sweating?

Struggling to think clearly?

Frozen and unable to speak or find the right words?

Wishing the ground would swallow you up or that you could leave the situation?

How do you feel afterwards?

Unheard?

Misunderstood?

Dismissed?

Angry?

Frustrated?

Why is Appropriately Assertive Communication important when raising concerns or championing change?

In our veterinary team, we all play a part in ensuring good patient care, and we each have a responsibility to keep our knowledge and skills up to date, identify any gaps or weaknesses, and learn from our mistakes. We also act collectively as a safety net, supporting eachother, offering advice, sharing things we've learned, and spotting mistakes or near misses. This isn't about blame, it's about working as a team and being stronger and more robust together.

However, this safety net only works if people feel safe to speak up, and are relatively confident raising concerns. Without this psychological safety and appropriately assertive communication, the safety net is full of holes!

While most people won't ever find these conversations easy (I don't think they're meant to be), recognising their importance and getting confident enough to have them, even when it's a bit uncomfortable will help ultimately ensure the safety of our patients.

How to feel more comfortable raising concerns or being assertive...

What if just two hours could help you feel more confident speaking up and help you raise concerns clearly, so that you feel heard?

VetLed have a new bite-sized online course, Appropriately Assertive Communication and Raising Concerns. One pre-recorded session to watch, then a one hour live session on 14th April at 12pm, all for just £49 + VAT. Book your place here.