Veterinary Patient Safety Forum

This mini-series explores the connection between veterinary error and identity, examining how error narratives shape who vets become and their feelings about mistakes. It also discusses practical strategies for supporting vets in recovering from difficult experiences, drawing on findings from an empirical study into veterinary identities.

This workshop, led by Sara Jackson of VetLed, focused on managing difficult client conversations using Non-Violent Communication principles, emphasizing observation, feelings, needs, and requests to foster civil and positive outcomes in veterinary practice. The session highlighted the importance of civility in the workplace and acknowledging the feelings of veterinary professionals to combat burnout.

The blog discusses how to identify subtle signs that colleagues in the veterinary profession might be struggling with mental health challenges and offers advice on how to provide support without causing offense or making them feel worse.